Shipping policy

Last updated: August 30, 2026

ARNEUX offers complimentary standard shipping on every order to every destination available at checkout. There is no minimum purchase requirement.

Where we ship

Shipping availability is confirmed at checkout. Our current Google Shopping markets are the United States, United Kingdom, Ireland, Germany, Spain, France, Italy, and the Netherlands.

Orders are dispatched through our fulfillment network. For customer-service or return questions, contact care@arneux.com or call (347) 470-8393.

Estimated total delivery times

  • United States: 6–12 business days from order confirmation.
  • International destinations: 10–26 business days from order confirmation.

These are total order-to-delivery estimates and include processing and carrier transit. Business days are Monday through Friday, excluding applicable public holidays. Carrier, customs, weather, or other circumstances outside our reasonable control may occasionally cause delays.

If we learn that we cannot meet the stated delivery window, we will contact you with an updated estimate and the cancellation or refund options available to you. Nothing in this policy limits any right you may have under applicable consumer law.

Order confirmation and tracking

We will send an order confirmation to the email address provided at checkout. When tracking is available, we will send the tracking details after the order has been dispatched.

Please review the delivery address carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun.

International duties and taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. Unless checkout states otherwise, these charges are the recipient's responsibility and are not included in the order total.

Delayed, missing, or damaged deliveries

If your order has not arrived within the estimated delivery window, or it arrives visibly damaged, email care@arneux.com with your order number and a brief description of the issue. We will investigate with the carrier and explain the next steps.

If a package or product is damaged, please keep the item and packaging until we provide instructions, unless doing so would be unsafe.

Questions

For shipping questions, contact care@arneux.com or call (347) 470-8393.