Refund policy

Last updated: August 30, 2026

ARNEUX accepts eligible returns requested within 30 calendar days after delivery in the United States, United Kingdom, Ireland, Germany, Spain, France, Italy, and the Netherlands. This voluntary return promise is in addition to, and does not replace, any rights provided by applicable consumer law.

30-day change-of-mind returns

To qualify under our voluntary 30-day return policy, the product must be unused and unopened, in its original packaging, complete with any included components, and returned with any safety or hygiene seal intact.

For sealed cosmetics, personal-care products, and other goods covered by a health or hygiene exception, we cannot accept a change-of-mind return after the applicable seal has been broken. This restriction does not apply where the product is damaged, defective, incorrect, or where applicable law requires another remedy.

To begin a return, email care@arneux.com within 30 days after delivery. Include your order number, the product you wish to return, and the reason for the request. Please wait for return instructions before sending the item.

Return postage

For an eligible change-of-mind return, the customer is responsible for the direct cost of return postage. We recommend using a tracked service and keeping proof of dispatch until the refund is complete.

If a product is damaged, defective, or incorrect, ARNEUX will provide a prepaid return label or another no-cost return method. We do not charge a restocking fee.

Damaged, defective, or incorrect products

If your order arrives damaged, defective, or different from what you ordered, contact care@arneux.com as soon as reasonably possible. Include your order number and a description of the issue. Photographs may help us resolve the matter quickly, but requesting them does not limit your statutory rights.

We will provide return instructions and cover any required return cost. After reviewing the issue, we will provide the refund, repair, replacement, or other remedy required by applicable law.

United Kingdom and European Union cancellation rights

Customers in the United Kingdom and European Union generally have a statutory right to cancel an online purchase without giving a reason by notifying us within 14 days after receiving the goods. After notifying us, the goods generally must be returned within the following 14 days.

During this statutory cancellation period, you may inspect a product only to the extent reasonably necessary to understand its nature and characteristics. A reduction may apply where handling beyond that level diminishes its value. The cancellation right may not apply to sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed.

The customer is responsible for the direct cost of returning a change-of-mind cancellation unless applicable law or this policy requires ARNEUX to pay it. ARNEUX covers the return cost for damaged, defective, or incorrect goods. If statutory rules provide broader rights than our voluntary return criteria, the statutory rules apply.

Refund timing

Once we receive the returned product—or evidence of return where applicable—and confirm the return, ARNEUX will issue the refund to the original payment method without undue delay and within 10 business days. If applicable law requires an earlier deadline, that earlier deadline applies.

Your bank or payment provider may require additional time to post the credit after we issue it. ARNEUX does not charge a restocking fee.

Exchanges

We do not offer voluntary exchanges. For a change-of-mind return, request a refund and place a new order for the preferred product. This does not limit any statutory right to a repair, replacement, or other remedy for defective or non-conforming goods.

Cancellation notice

You may cancel using any clear written statement emailed to care@arneux.com. Please include your order number, the goods being cancelled, your name, your order delivery address, and the date of the request.

Questions

For return or refund questions, contact care@arneux.com or call (347) 470-8393.