Refund policy
Last updated: September 18, 2026
Complimentary shipping, always. Every first order carries our 30-day promise: if it isn’t right, contact us for an exchange or store credit. One promise per customer.
This promise is voluntary and does not replace any rights provided by applicable consumer law.
30-day promise
To request support under our 30-day promise, email care@arneux.com within 30 days after delivery. Include your order number, the product concerned, and a brief description of the issue.
After reviewing your request, ARNEUX may provide an exchange or store credit. Approval is not automatic. We may request reasonable information, including photographs, to verify the order or issue.
The 30-day promise applies only to the first order placed by each customer. It does not guarantee a refund, and it does not create a general right to return products.
Damaged, defective, or incorrect products
If your order arrives damaged, defective, or different from what you ordered, contact care@arneux.com within 7 days of delivery. Include your order number and a description of the issue. Photographs may help us resolve the matter quickly.
After reviewing the issue, ARNEUX will provide an appropriate remedy, which may include a replacement, exchange, store credit, refund, or another remedy required by applicable law.
Statutory consumer rights
Nothing in this policy limits any statutory rights that apply to your purchase.
Customers in the United Kingdom and European Union may have a statutory right to cancel certain online purchases within 14 days after receiving the goods. Where applicable, the customer may then be required to return the goods within the legally permitted period. Exceptions may apply, including to sealed goods that are unsuitable for return for health or hygiene reasons once unsealed.
If applicable law provides broader rights than this policy, applicable law controls.
Questions
For questions about the 30-day promise, damaged or incorrect orders, or statutory rights, contact care@arneux.com.
